Support
Something not working, a question, or feedback? We'd love to hear from you.
Common questions
How do the wine recommendations work?
Tastello reads the wine list where you are, then matches bottles to the food, mood and taste you tell it. The more you rate, the sharper it gets. Recommendations are guidance to help you choose, not a guarantee.
How do I delete my account and data?
In the app, go to Profile → Delete account and confirm. This removes your cellar, ratings and history. You may be asked to re-authenticate with Apple first. See our Privacy Policy for what happens to your data.
How do I report a menu or a user?
Community content can be reported from within the app, and you can block a user. We review reports and remove content that breaks our Terms.
How do I manage or cancel a subscription?
Subscriptions are managed through your Apple ID: on your iPhone, open Settings → tap your name → Subscriptions → Tastello. Deleting the app does not cancel a subscription.
Why is a shop or restaurant not in Tastello yet?
We're adding wine lists and shops all the time, and the community helps too. If a venue isn't there yet, you can often add its list in a few taps — and everyone who visits after you benefits.
Is Tastello free?
The core of Tastello — finding your venue, scanning a list and getting recommendations — is free. Some advanced features may be part of a paid subscription; the price is always shown before you pay.
How do I make a privacy or data request?
Email [CONTACT EMAIL]. You can access, correct, export or delete your data — see the Privacy Policy for details.